Frequently Asked Questions
Everything you need to know about our global flavors and delivery.
How do you ensure the freshness of perishable items during transit?
We use specialized insulated packaging and gel ice packs for all temperature-sensitive products. Our shipping partners prioritize these parcels to ensure they arrive at your doorstep in peak condition.
Do you ship internationally?
Currently, we ship to all states within the continental US. We are working on expanding our logistics to include international destinations in the near future.
What is your policy on products that are close to their expiration date?
We guarantee that all products shipped will have a reasonable shelf life. If a product is part of a 'Short Dated' sale, the expiration date will be clearly marked on the product page before purchase.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Are your products authentic imports?
Yes, we source our products directly from reputable distributors and producers across Europe, Asia, and the Americas to ensure you receive 100% authentic continental flavors.