Returns & Exchanges
At Continental Food Store, we strive to ensure the highest quality for our gourmet products; however, due to the perishable nature of food items, returns are generally limited to damaged or incorrect shipments. Please contact us within 48 hours of delivery to initiate a claim for any quality concerns or order discrepancies.
Document the Issue
Take clear photos of the damaged item, the packaging, and the shipping label immediately upon arrival to support your return request.
Contact Customer Support
Email our support team at [email protected] with your order number and the photos of the affected products.
Await Authorization
Our quality assurance team will review your claim within 24 business hours to determine if a return, refund, or replacement is applicable.
Receive Refund or Replacement
Once approved, we will either issue a refund to your original payment method or dispatch a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing